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September’s top 5 student questions answered by LCC Information Centre

September’s top 5 student questions answered by LCC Information Centre

It’s hard to find information sometimes and at this busy time of year we’re here to help you with the questions you’ve asked most at LCC Information Centre so far this term.

Covering everything you need to know as a new student here at LCC, the Information Centre team members have answered your questions below.

Drop by in person if you need any further support.

  1. Passwords reset

For forgotten passwords or log in issues, please call the IT Service Desk on 0207 514 9898 to reset your password. IT gets lots of calls at this time of year at the desk so please it might take a little longer than usual.

  1. Lost student ID cards

No student card = no entry to the college! You will need to replace your lost student ID card at the cost of £5.00 on the estore. A word of warning – you will also need to purchase a new student ID card if you forget to bring your card to UAL sites more than 10 times in an academic year so make sure you keep it on you! Once you’ve paid for a new card collect it at the Information Centre upon showing our staff your confirmation of purchase. You can also use the iPads in the Information Centre to purchase your replacement card between 9.30am – 4.30pm, Monday to Friday (card payments only).

  1. How to change your term time address

Moved into halls or a new flat? Log back into your student portal to update your term time address. It is very important to keep your address details up to date in case you need a council tax exemption letter or a bank letter.

  1. Printing off your Student Status Letters and Council Tax Exemption Letters

Sometimes you’ll need to prove you’re studying with us – you can print off your own letters by logging into the student portal and going to the ‘Enrolled Students’ tab and clicking on ‘My Study Details’.

  1. Bank letters for opening student accounts

If you plan to open a student bank account, the bank may ask for a letter to prove you are a student at the university. Unlike normal student status letters, you’ll need to visit the Information Centre to get a bank letter. Opening hours are 9.30am – 4.30pm, Monday to Friday or alternatively you can request one via